Last Updated: July 24, 2026

At Drag Race Kart Parts, customer satisfaction is important to us. We are committed to supplying high-quality drag racing parts and accessories backed by a fair, transparent, and customer-focused returns process.

This Refund & Returns Policy applies to all purchases made through our website and shipped to customers in the United States and Canada.

Return Eligibility

You may request a return within 30 days of the delivery date, provided that all of the following conditions are met:

• The item is unused, uninstalled, and in its original condition.
• The product is returned in its original packaging with all accessories, manuals, labels, hardware, and documentation included.
• The item shows no signs of installation, modification, misuse, or damage.

We reserve the right to refuse returns if:

• The product has been installed, used, modified, or altered.
• Parts, accessories, or original packaging are missing.
• The item has been damaged after delivery due to improper installation, misuse, neglect, or accident.
• The returned product is not in resalable condition.
• The incorrect product was ordered after accurate product information was provided.

Customers are responsible for confirming vehicle and part compatibility before placing an order.

How to Request a Return

To request a return, contact our customer support team within 30 days of delivery.

Please include:

• Your order number
• Product name or part number
• Reason for the return
• Clear photos if the item is damaged, defective, or incorrect

Email: info@dragracekarkpart.org

Returns sent without prior authorization may be refused.

If your request is approved, we will provide detailed return instructions.

Return Shipping

Unless the return is due to our error, a defective product, or an item damaged during shipping, customers are responsible for return shipping costs.

We recommend using a tracked and insured shipping service, as we are not responsible for returned packages that are lost or damaged in transit.

If the return is approved due to our error or a verified defective product, we will provide return shipping instructions at no additional cost where applicable.

Oversized & Freight Items

Some products, including complete engines, transmissions, gearboxes, and other oversized or freight-shipped items, may require special return arrangements.

Customers must contact us before returning these items. Additional freight or handling charges may apply unless the return is due to our error or a confirmed product defect.

Refund Processing

After your returned item is received:

• Returns are inspected within 3–5 business days.
• If approved, refunds are processed within 10 business days to the original payment method.

Processing times may vary depending on your bank, credit card issuer, or payment provider.

You will receive an email confirming whether your refund has been approved or declined.

Restocking Fees

Certain approved returns may be subject to a reasonable restocking fee, including:

• Special-order products
• Custom-built components
• Non-stock or supplier-ordered items

Any applicable restocking fee will be communicated before your refund is processed.

Original shipping charges are generally non-refundable unless the return results from our error or is required by applicable consumer protection laws.

Non-Returnable & Non-Refundable Items

Unless required by law, the following items cannot be returned or refunded:

• Installed or used products
• Products damaged after delivery
• Electrical or electronic components that have been installed
• Custom-made or special-order items
• Clearance, closeout, or final-sale products
• Shipping and handling charges (except where the return results from our error)
• Labor, installation, tuning, diagnostic, workshop, or related service costs

Partial Refunds

A partial refund may be issued when:

• Products are returned in a condition different from when they were shipped.
• Original packaging, manuals, or accessories are missing.
• Products show signs of installation or use.
• Damage occurred after delivery.

The refund amount will be determined following inspection.

Exchanges

We will replace an item when:

• We shipped the wrong product.
• The item arrived damaged during shipping.
• The product is confirmed to be defective before installation.

Replacement items are subject to stock availability.

To request an exchange, contact:

Email: info@dragracekarkpart.org

Damaged or Incorrect Deliveries

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, or incorrect, notify us within 7 days of delivery and provide photographs of both the product and the packaging so we can resolve the issue promptly.

Shipping Destinations

We currently ship to customers located in:

• United States
• Canada

Canadian customers are responsible for any applicable customs duties, import taxes, GST/HST, brokerage fees, or other government charges unless otherwise stated during checkout.

Return shipping costs for Canadian orders remain the customer’s responsibility unless the return results from our error or a verified product defect.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account or credit card statement.
2. Contact your payment provider, as processing times may vary.
3. Contact your financial institution.

If your refund is still outstanding after allowing sufficient processing time, please contact us:

Email: info@dragracekarkpart.org

Product Installation Notice

Performance racing components should always be installed by qualified professionals according to the manufacturer’s instructions.

Drag Race Kart Parts is not responsible for damage resulting from:

• Incorrect installation
• Improper tuning
• Racing misuse or abuse
• Failure to follow installation instructions
• Normal wear and tear
• Use with incompatible components

Customers are responsible for verifying compatibility before purchasing.

Consumer Rights

Nothing in this policy limits or excludes any statutory consumer rights available under the applicable consumer protection laws of the United States or Canada.

Where local consumer protection laws provide additional rights that cannot legally be excluded, those rights will apply.

Changes to This Policy

We may update this Refund & Returns Policy from time to time. Any changes become effective immediately upon publication on our website.

The version of this policy published at the time of purchase will apply unless otherwise required by applicable law.

Contact Information

Drag Race Kart Parts

Address:
156 Commerce Dr
Hendersonville, TN 37075
United States

Phone: +1 (606) 503-3272

Email: info@dragracekarkpart.org

Business Hours:
Monday – Friday
8:00 AM – 5:00 PM (U.S. Central Time)

At Drag Race Kart Parts, we are committed to providing quality racing components, transparent policies, and dependable customer service to customers throughout the United States and Canada.